Retail

Retail

Solution: With scheduled paging pre-recorded announcements can be recorded and then paged store-wide or in certain departments on specific dates or at specific times.

Solution: The T3icall allows an administrator to set up a list, and then trigger the list, to notify the appropriate people. The individuals would receive an outbound call that could follow any one of the following scenarios:

  • Deliver messages that include customized information, including date/time, name and location.
  • Configure the dates, days, and times for outbound calls.
  • Define multiple campaigns that can run at varying dates/times.
  • Configure the number of call attempts and the time interval between call attempts.
  • Specify call scenarios including answer, no answer and busy.
  • Transfer call recipient to a live operator or call center automatically or on demand.
  • Set up your campaign to deliver messages via text to a hand-held device or by an email.
  • Activate a campaign via a web interface or through the phone.
  • Create touch-tone surveys, such as customer satisfaction.
  • Review detailed logging data (by campaign or specific phone number) online or via Excel file, including call attempts, call result, call date and call duration.

Solution: Through the scripting functionality, a store can create a menu of items presented to a caller upon calling number that directs them to the information they are requesting.

 

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